"DealBook: As both a former bank analyst and someone who has observed culture at investment banks in depth over the last 20 years, what are your thoughts on long work hours?
Ms. Michel: None of this is new. This situation has been the same for decades since I started as an analyst at Goldman in 1996. Even though the banks are, of course, very sensitive to reputational issues, I don’t think that an analysts’ survey is going to change anything.
Why not?
When I talk to journalists and to bankers and so on, when they hear that people work 100 hours a week, they don’t ask, “Is that bad for your health?” They ask, “Is that bad for your performance?”
What’s interesting is that for the first four years, it isn’t. People are selected by banks based on their exceptional stamina. These people are extraordinary.
After four years, they get ill. Their hair falls out. They gain weight. But nothing bad happens to performance. After about year seven, something happens to performance that the banks really care about, mainly creativity decline. And at that time, bankers leave because their bodies are depleted.
But banks hire in cohorts and fresh blood is already pumping into the organization. From the perspective of the banks, the fact that people leave after seven years isn’t a problem. When you have a constant supply of top talent streaming into the company, the argument that people are scarce and we’ll lose the investment we made in hiring these people — that doesn’t apply.
What about from the perspective of the people?
It isn’t a problem either. I mean, it would be nice to have better working hours. But in the end, you signed up for these hours because you know that in the long run, this will benefit you, because you will assume leadership positions in other organizations.
When these sorts of companies enact work-life policies, why don’t they seem to stick?
Look at the reward structure. You have an OK base salary, but then the bonus is allocated based on how you’re stacking up at the end of the year against your peers. It’s like a tournament. It’s like a race. And all you know is that the people next to you, against whom you will be measured, are just as smart as you. They work just as hard. And so the only lever you have is try to outwork them. These reward structures perpetuate this work ethic."
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