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2024 m. sausio 15 d., pirmadienis

Western firms are quaking as China's electric-car industry speeds up

 


"IT TAKES THE ET5, an electric saloon from NIO, a Chinese carmaker founded in 2014, a mere four seconds to accelerate from a standstill to 100kph. That is more or less the same as the Porsche Carrera, a German petrol-powered sportscar beloved by adrenalin junkies.

 Chinese electric vehicles (evs) are setting new standards for speed—in terms both of how fast they go and of how fast they are spreading around the globe. Already China's streets are clogged with them. And if Chinese manufacturers have their way, America's and Europe's soon will be, too. An industry used to a sedate cycle of marginal improvements is being upended at "China speed", says Ralf Brandstätter, Volkswagen's boss in the country.

In 2023, Chinese industry groups claim, China overtook Japan to become the world's biggest exporter of cars, in part because of surging sales of EVs. In the final quarter of 2023, BYD, a Chinese firm, surpassed Tesla as the world's biggest manufacturer of purely battery-powered vehicles, selling 526,000 of them to the American firm's 484,000. As the shift away from the internal-combustion engine (ice) gathers pace, established carmakers are beginning to worry that Chinese upstarts might run them off the road.

The anxiety is well-founded. Western firms' expertise making ices counts for little in the electrical age. What is more, the Chinese government has hugely subsidised the ev industry. China dominates the manufacture of electric cars' most critical component, batteries. And China's vast domestic market allows local firms to benefit from economies of scale.

Chinese firms face some obstacles, too. For starters, many of the country's new EV startups are not yet profitable, despite the generous handouts. As their exports increase, the Chinese government may balk at subsidising Western consumers as lavishly as it has Chinese ones. Countervailing subsidies and other protectionist measures are on the rise around the world. And fears that Chinese-made cars might somehow compromise the security of importing countries may also become an impediment to exports. All that notwithstanding, however, it seems all but certain that Chinese EVs will become a big presence on the world's roads, just as Japanese and South Korean cars did before them.

BYD shows what China can do. A tech firm that once specialised in batteries, it began making cars in 2003—at first with limited success. Although it managed to become the world's biggest manufacturer of electric buses, as recently as 2017 it sold only 420,000, mostly ICE, cars. Sales were falling. Last year, however, it sold 3m pure electric or plug-in hybrid vehicles—at a profit. It exports to over 70 countries and on December 22nd announced that it would build an ev factory in Hungary, to serve the European market from within.

Roadkill

Firms like byd are frightening to foreign carmakers because China has the world's most developed market for EVs, and local brands dominate it. That is not because foreign carmakers have no presence in the country—far from it. Until recently, firms like Volkswagen and BMW were thriving in China. Since the 1990s they have made and sold lots of cars there through joint ventures with local firms. As these joint ventures grew, China became the world's biggest producer of cars in 2009. It also became the world's biggest market and the biggest source of profits for many Western brands. Volkswagen Group, for instance, sold 3.2m cars in China in 2023, around a third of its global sales.

In 2017 the government allowed Tesla to make cars in China without a local partner. It opened a factory in Shanghai in 2019. This was part of a concerted effort to promote the adoption of EVs, which have quickly become the fastest-growing element of China's car industry. In November some 42% of car sales in China were either pure battery or hybrids. That is well ahead of both the EU, at 25% or so, and America, at just 10%. What is more, although the pace is slowing, Chinese EV sales are still growing fast: by 28% in the third quarter of 2023 compared with a year earlier, according to the China Association of Automobile Manufacturers. Most forecasters reckon that by 2030 some 80-90% of cars sold in China will be EVs. And China is now by far the biggest car market in the world, with about 22m passenger vehicles sold in 2022, compared with less than 13m in both America and Europe.

That is why it alarms foreign carmakers that Chinese brands are pre-eminent in local EV sales. The Chinese market as a whole remains roughly evenly split between foreign and domestic brands. But for EVs, the ratio is more like 80:20, according to UBS, a Swiss bank. As a result, Volkswagen's market share in China has slumped, from nearly 20% in 2020 to 14% in 2023. Its share of EV sales is a puny 3%.

Chinese firms' advantage stems partly from subsidies for local firms. Government handouts for electric and hybrid vehicles added up to $57bn in 2016-22, says AlixPartners, a consultancy. Rhodium Group, a research firm, estimates that between 2015 and 2020 BYD alone received $4.3bn via cheap loans and equity.

Perhaps just as important was $2.5bn in similar support for CATL, which in 2017 became the world's biggest manufacturer of the lithium-ion batteries used in most EVs. All told, China now makes 70% of the world's lithium-ion batteries. Purchase subsidies, which will be worth more than $4,000 a car this year, have also helped the EV industry. Protectionism has played a part, too: only cars with domestically made batteries are eligible for the purchase subsidies, a rule which in effect shut out Japanese and South Korean competition.

All this has helped build a vast local supply chain, which now benefits from economies of scale. VW reckons it cuts manufacturing costs by at least 30% by sourcing locally. Chinese-made "infotainment" systems for its cars, for example, are 34% cheaper than older versions bought abroad, even though they have 70% more computing power, says Ludger Lührmann, chief technology officer at VW's new innovation centre in the city of Hefei.

Low costs mean low prices, which are also kept in check through furious competition. There are around 150 carmakers in China, including foreign brands, big state-owned companies and EV startups, all vying with one another for market share. Tesla recently initiated a price war, in an effort to sustain sales.

But Chinese EVs are not just cheap, they also enjoy superior technology in some respects. Analysts believe that one of the main ways that brands of EVs will differentiate themselves is by their software and styling. Here China has an edge, because its drivers are so much younger than Western buyers. They value sophisticated infotainment systems with first-rate sound and images. Research from Langston, a consultancy, suggests that they rank BYD and NIO higher on these measures than Western carmakers, even though they do not consider Chinese EVs safer, more reliable or more comfortable.

As Pedro Pacheco of Gartner, another consultancy, points out, Chinese firms are also managed differently. They are less risk averse and move faster than foreign firms, quickly updating tech and introducing new models to keep customers interested. Treating new cars like consumer-tech products, such as smartphones, extends to ditching duds quickly. Li Auto now ceases production of new models in a matter of months if they do not sell well.

EV startups such as Li Auto, NIO and Xpeng were all founded by tech billionaires who, like Tesla's Elon Musk, regard their firms as tech companies that happen to make cars. In fact, lots of Chinese tech firms are getting involved in the car industry. Whereas Apple has mulled such a venture long and indecisively, Xiaomi, a big Chinese smartphone-maker, unveiled its first vehicle in December (a fancy and expensive saloon). It plans to make cheaper models in future with the immodest goal of becoming one of the world's top five carmakers in 15-20 years. Huawei, a telecoms firm, and Baidu, a search engine, have also teamed up with car firms to make vehicles.

Foreign carmakers, in contrast, are struggling to transform into Tesla-like software firms. They are used to the slower cycles of the ICE age. But firms that launch a new model every six or seven years cannot keep pace with buccaneering Chinese rivals, which move almost twice as fast. Foreign firms' habit of "localising" global models with small adaptations for specific markets also results in cars that are far behind Chinese customers' expectations.

Old bangers

As a result, foreign brands are losing an allure that allowed them to charge double or triple what a Chinese firm might ask for an ICE car. Naturally, they are trying to adapt. Most have long had R&D outposts in China as well as other important locations such as Silicon Valley. VW's facility in Hefei is one of its main global innovation centres, in part to keep up with the tech demands of Chinese buyers.

Foreign firms are also forming new alliances with Chinese ones. VW agreed in July to acquire a 5% stake in Xpeng for $700m. Together they plan to develop two new electric SUVs by 2026, which may help VW regain some of the ground it has lost. It has also struck deals with Horizon Robotics, a Chinese software firm, and Gotion, a Chinese battery-maker. Stellantis (whose largest shareholder owns a stake in The Economist) has had little presence in China since a joint venture to make Jeeps folded in 2022. But in October it signed a deal with Leapmotor to make and sell low-cost EVs outside China.

Such is the drubbing foreign firms are receiving at the cheaper end of the market that they may all depart in the next five years, reckons Michael Dunne of Dunne Insights, a consultancy. The fancier German brands, BMW and Mercedes, and Lexus, Toyota's upmarket arm, may hang on for longer. Dedicated new EV platforms, to replace ones shared with ICE models, will be introduced in the next few years, bringing better tech and lower costs. But some analysts see the market as a lost cause: Patrick Hummel of UBS suggests that, instead of throwing money at China to regain market share, firms should just cash in while they still can.

This grim outlook is especially troubling because, although China's adoption of EVs has been rapid, the rest of the world is clearly headed in the same direction. The EU has banned sales of ICE cars from 2035. America is encouraging drivers to switch by offering lavish subsidies of its own. By 2035 EVs should account for perhaps 70% of global sales. That would amount to 60m-70m vehicles a year. Chinese firms are already looking to new markets.

Europe is likely to become the next battleground. Chinese firms' models, which are mostly small hatchbacks and SUVs, suit the continent's motorists. Tariffs of 10% are relatively low and the Chinese already have a foothold. Geely, a big Chinese carmaker, owns several European brands, including Volvo, Lotus and Polestar (an EV-only spin-off from Volvo). It hopes its European expertise will help it sell Chinese-made evs from its Lynk&Co and Zeekr brands. MG, which belongs to SAIC, a state-owned carmaker, is Europe's best-selling pure-electric brand from China. Cars made by BYD, Great Wall Motors, NIO and Xpeng are on sale in a number of European countries. Other firms, such as HiPhi, are on the way.

So far the influx is small. Around 40% of Chinese exports in 2023, some 2.2m cars, will have been evs reckons Canalys, a consultancy. Nonetheless, 9% of the purely battery-powered EVs sold in Europe in the first ten months of 2023 were made by Chinese firms, according to Schmidt Automotive, a data firm. Mass-market European firms such as Renault, Stellantis and VW are struggling to make smaller, cheaper EVs that can compete both with ICE equivalents and Chinese imports. 

VW's ID.3 and Tesla's Model 3 are both about 15% more expensive in Europe than BYD's Seal, a midsized saloon that is bigger and arguably better. 

In China the Seal costs less than half what it does in Europe but is still profitable. Even taking into account shipping costs and tariffs, BYD could cut prices in Europe and still make money. Thanks to such arithmetic, UBS thinks Chinese carmakers' market share in Europe could rise from 3% in 2022 to 20% in 2030.

Chinese carmakers will face obstacles on their advance into Europe. Most of their brands are unknown to European consumers. Winning customers away from firms with a loyal following, such as BMW and Mercedes, will be especially tricky. Establishing a retail network, either through direct sales or dealers, takes time and money. So does setting up after-sale servicing.

These expensive tasks will be especially onerous for the many Chinese ev startups that are losing money. Fast introduction of new models has its downside. Costs have to be amortised over a much shorter period than is typical in the industry, says Mr Hummel. Bernstein, a broker, reckons that Li Auto might report a profit for 2023 but that NIO and Xpeng will lose money for the next few years. NIO has already had a state bail-out, is said to lose $35,000 per sale and in November said it would lay off 10% of its employees. (Although in December it secured $2.2bn from an investment fund from the United Arab Emirates.)

The consolidation of the industry that China's government has long desired looks inevitable. In the long run, however, that should create a clutch of stronger firms, better able to compete internationally. Mr Hummel thinks China will eventually end up with 10-12 firms making over 1m cars, some of which will go global.

Speedtraps

Chinese exporters may find that European governments put roadblocks in their way. In December France introduced a new subsidy scheme that favours cars made in Europe and Italy is considering doing the same. The European Commission initiated an investigation of state subsidies for Chinese car firms in October, which could lead to an increase in tariffs.

Yet these protectionist measures are unlikely to halt Chinese firms' advance. Higher tariffs are not "live or die", according to Lihong Qin, a co-founder of NIO. Europe's carmakers are not baying for them. China remains a big market for most of them, and they worry about retaliatory measures. Moreover, cars exported from European firms' factories in China would also be hit by higher tariffs. Even Stellantis, whose boss, Carlos Tavares, warns of a "terrible fight" with the Chinese and once loudly called for protection, is critical of the probe. It may be worried about the implications for its tie-up with Leapmotor.

Higher tariffs may also prompt more Chinese firms to start making cars in Europe. BYD is said to be planning at least one more factory in Europe in addition to the one in Hungary. Japanese and South Korean car firms started to thrive abroad only after they localised production. This strategy, argues Bernstein, not only makes it easier to cater to local tastes, but also "brings local governments and local defenders on-board".

Even America's efforts to slam the door on China's car firms may not succeed. It levies tariffs of 27.5% on imported EVs and restricts purchase subsidies to vehicles that are made in America. But Chinese carmakers are making inroads in Mexico, a country with a free-trade agreement with America. Their market share has roared ahead, from 0.5% in 2016 to 20% today. NAFTA's rules-of-origin requirements prevent vehicles made in China from being re-exported to the United States duty-free. But there is nothing to stop Chinese firms from building factories in Mexico. Several of them, including BYD, Geely and SAIC are nosing around for locations. As long as the putative factories used enough locally made parts, their output would escape America's prohibitive tariffs.

Again, building factories and setting up supply chains takes time. It took Japanese and South Korean carmakers decades to establish themselves in America and Europe and win the trust of local consumers. Chinese firms appear to be making faster progress. But whether they arrive at "China speed" or simply very quickly, Chinese cars are on their way. The monitors that are often fitted to new cars to detect if a driver is nodding off should be pinging urgently in Western carmakers' boardrooms.” [1]

·  ·  · 1. "Western firms are quaking as China's electric-car industry speeds up." The Economist, 11 Jan. 2024, p. NA.

 

2024 m. sausio 14 d., sekmadienis

Kaip dirbtinis intelektas įsitvirtina rinkodaroje

"Antrus metus nuo "ChatGPT" išleidimo, technologijos panaudojimas dirbtinio intelekto (AI) srityje neapsiribojo vien eksperimentavimu. Tai rodo kelių Vokietijos kompanijų rinkodara – nuo ​​"Cola" iki techninės įrangos parduotuvių iki padėjėjų automobiliuose.

 

Visi, kurie domisi dirbtiniu intelektu rinkodaroje, turėtų pasidomėti gazuotų gėrimų prekės ženklu Afri Cola: savaitė po savaitės dirbtinis intelektas pasakoja išgalvotas istorijas – kartais kaip epą, paremtą Thomaso Manno „Buddenbrooks“, bet rašymo stiliumi Ernesto Hemingvėjaus , kartais, kaip istorija apie vakarėliuojančias varles svetimoje planetoje, parašyta Douglaso Adamso stiliumi. Dirbtinio intelekto sukurtos iliustracijos taip pat suteikia kiekvienai istorijai tipišką sceną. Svetainių lankytojai mato apsvaigusį tarp psichodelinių spalvų žiurkėną, o prekės ženklo socialinės žiniasklaidos kanaluose po palmėmis mato diskžokėją. Jie perteikia trokštamą popkultūros kolos įvaizdį.

 

Atsakingas rinkodaros skyrius neslepia savo dirbtinio intelekto palaikymo: raginimas, kuris, kaip teigiama, paskatino sukurti, gali būti rodomas kiekvienam vaizdui ir istorijai. Pavyzdžiui, žiurkėno paveikslėlyje parašyta: „/imagine hamster on lsd, psychedelic, palm trees in background, pop art, high detail, wallpaper --ar 3:2“. Vokiečių kalba, kaip ChatGPT-4 išsamiai išverčia instrukcijas:

 

"Įsivaizduokite žiurkėną, paveiktą LSD: psichodelinės spalvos ir raštai atsispindi jo judesiuose. Palmės iškyla fone, užbaigdamos atogrąžų svajonių pasaulio įvaizdį. Šis scenarijus sukurtas pop meno stiliumi, su aukštu detalumo lygiu. atgaivina kiekvieną elementą. Visa tai sukurta, kaip ekrano užsklanda, 3:2 formato koeficientas, puikiai tinkantis kiekvieną žiūrovą perkelti į kitą dimensiją."

 

Dušo gamintojas naudoja „ChatGPT“ ir dirbtinio intelekto programą „Neuroflash“, taip pat vaizdo aparatus „Midjourney“ ir „Leonardo AI“. Kiekvieną istoriją užbaigia „Savaitės kritika“. Galiausiai žmogus, panašus į Marcelį Reichą-Ranickį, sukritikavo dirbtinio intelekto sukurtą pasakojimą (aišku, kritiką taip pat sugalvojo dirbtinis intelektas).

 

Ne visi taip skaidriai ir agresyviai naudoja dirbtinį intelektą. Tačiau daugelis rinkodaros komandų su tuo eksperimentavo ir eksperimentuoja: pavyzdžiui, greitojo maisto tinkle „Burger King“ jie paprašė dirbtinio intelekto pasiūlyti neįprastų produktų derinių. Taip buvo sukurtas čili sūrio kokteilis, svogūnų žiedo spurgytė ir sūrio mėsainių grynuoliai. Pastarieji netgi pateko į rinką, nors, remiantis komentarais socialiniuose tinkluose, patiko ne visiems. „Ritter Sport“ AI sukūrė naują šokolado rūšį su humuso, abrikosų ir mėtų skoniais.

 

Be tokių rinkodaros gudrybių, daugelis įmonių kuria arba jau diegia dirbtinio intelekto palaikomus virtualius asistentus. Automobilių gamintojas „Mercedes“ kitą savaitę Las Vegase vyksiančioje CES elektronikos mugėje pristatys kitą evoliucinį savo balso asistento automobilyje etapą. Jis turėtų sudaryti sąlygas žmogiškam bendravimui ir turėti ryškių savybių, kurioms turėtų įtakos individualus vairavimo stilius ir asmeninė nuotaika, kaip paskelbė Mercedes-Benz grupė. Belieka tikėtis, kad iš greito vairavimo stiliaus ir blogos nuotaikos samplaikos mašina nepadarys klaidingų išvadų.

 

„Deutsche Telekom“ klientų aptarnavimo srityje naudoja „Ask Magenta Voice“ nuo 2023 m. rudens. Mobiliojo telefono karštosios linijos klientų balso kompiuteris nebeprašo keliais etapais pateikti savo rūpesčius raktiniais žodžiais, o galima juos laisvai suformuluoti natūralia kalba. Ankstesnėje versijoje trečdalį užklausų išsprendė pokalbių robotas. Kitas dirbtinis intelektas apdoroja įmonės gaunamą paštą – apie 4000 laiškų per darbo dieną. AI „Sherloq“ jau patikimai atpažįsta 80 procentų rūpesčių ir persiunčia juos į reikiamą vietą. Ateityje „Sherloq“ taip pat automatiškai persiųs gaunamus laiškus į „Telekom“ pašto dėžutes.

 

Įrangos parduotuvių tinklas „Obi“ savo „Obi Next“ padalinyje kuria individualizuoto klientų taikymo procesus, naudodamas AI. Speciali platforma „HeyObi“ padeda klientams patarti ir pateikia jiems pritaikytus prekės ženklo partnerių pasiūlymus. Kiekvienas, kuris domisi, pavyzdžiui, terasos stogu, artimiausioje kampanijoje gali sulaukti atitinkamos reklamos.

 

Rekomendavimo sistemos visur mokosi, be kita ko, paversti apsilankymus parduotuvėje individualia apsipirkimo patirtimi, remiantis pirkimo istorija. Vadinamoji sentimentų analizė atskleidžia reakcijas socialinėje žiniasklaidoje ir nustato nuotaikas. Tai reiškia, kad iškylančias problemas dėl atskirų gaminių galima greičiau identifikuoti, o klientų skundus galima greičiau išnagrinėti aptarnavimo skyriuje.

 

Bet kuriuo atveju dirbtinio intelekto naudojimas verslo sektoriuje yra didelis: reprezentatyvaus praėjusių metų „Forbes Advisor“ tyrimo duomenimis, 65 procentai JAV vartotojų pasitiki įmonėmis, kurios naudoja AI technologiją. Tik 14 procentų tai atmeta, likę 21 procentas yra neutralūs šiuo klausimu." [1]

 

1. Wie sich Künstliche Intelligenz im Marketing etabliert. Frankfurter Allgemeine Zeitung (online) Frankfurter Allgemeine Zeitung GmbH. Jan 2, 2024. Von Marcus Schwarze

How artificial intelligence is establishing itself in marketing

"In the second year since ChatGPT was released, the use of the technology in artificial intelligence has gone beyond mere experimentation. This is shown by a look at the marketing of several German companies, from Cola to hardware stores to assistants in cars.

 

Anyone interested in artificial intelligence (AI) in marketing should take a look at the fizzy drink brand Afri Cola: week after week, an AI tells fictional stories - sometimes as an epic based on Thomas Mann's "Buddenbrooks", but in the writing style of Ernest Hemingway , sometimes as a story about partying frogs on an alien planet, written in the style of Douglas Adams. AI-generated illustrations also give each story a typical scene. Visitors to the websites see a hamster intoxicated and in psychedelic colors and on the brand's social media channels a disc jockey under palm trees. They convey the desired image of a pop culture cola.

 

The responsible marketing department makes no secret of its AI support: the prompt that is said to have led to the creation can be displayed for every image and story. For example, for a picture of the hamster it says: "/imagine hamster on lsd, psychedelic, palm trees in background, pop art, high detail, wallpaper --ar 3:2". In German, how ChatGPT-4 translates the instruction in detail:

 

"Imagine a hamster influenced by LSD: psychedelic colors and patterns reflected in his movements. Palm trees rise in the background, completing the image of a tropical dream world. This scenario is done in the pop art style , with a high level of detail that brings every element to life. The whole thing is designed as a wallpaper, in a 3:2 aspect ratio, perfect for transporting every viewer into another dimension."

 

The shower manufacturer uses ChatGPT and an AI application called Neuroflash as well as the image machines Midjourney and Leonardo AI. A “Criticism of the Week” rounds off each story. Finally, a person with the likeness of Marcel Reich-Ranicki tore up the AI-generated narrative (the criticism was of course also thought up by an AI).

 

Not everyone uses artificial intelligence so transparently and aggressively. But many marketing teams have been and are experimenting with this: at the fast-food chain Burger King, for example, they asked an AI to suggest unusual product combinations. This is how a chili cheese shake, an onion ring donut and cheeseburger nuggets were created. The latter even made it onto the market, although according to comments on social media not everyone liked them. At Ritter Sport, an AI developed a new type of chocolate with the flavors hummus, apricot and mint.

 

Beyond such marketing gimmicks, many companies are developing or already implementing AI-supported virtual assistants. The car manufacturer Mercedes will be presenting the next evolutionary stage of its voice assistant in the car at the CES electronics trade fair in Las Vegas next week. It should enable human-like interaction and have emphatic properties that would be influenced by the individual driving style and personal mood, as the Mercedes-Benz Group announced. We can only hope that the machine doesn't draw any wrong conclusions from the mix of a fast driving style and a bad mood.

 

Deutsche Telekom has been using the “Ask Magenta Voice” in customer service since autumn 2023. Customers of the mobile phone hotline are no longer asked by a voice computer to present their concerns in keywords in several stages, but can formulate them freely in natural language. In the previous version, a third of the queries were solved by the chatbot. Another AI processes the company's incoming mail, around 4,000 letters per working day. The AI “Sherloq” already reliably recognizes 80 percent of concerns and forwards them to the right place. In the future, Sherloq will also automatically forward incoming emails to Telekom mailboxes.

 

The hardware store chain Obi is developing processes for personalized customer targeting using AI through its Obi Next unit. A dedicated platform called HeyObi supports customers with advice and places tailor-made offers from brand partners. Anyone who is interested in a patio roof, for example, may soon receive corresponding advertising in the next campaign.

 

Recommendation systems everywhere learn, among other things, to turn shop visits into individual shopping experiences based on purchase history. So-called sentiment analyzes comb through reactions in social media and determine moods. This means that emerging problems with individual products can be identified more quickly and customer complaints can be processed more quickly in the service department.

 

In any case, the use of artificial intelligence in the business sector is large: According to a representative study by “Forbes Advisor” from last year, 65 percent of US consumers trust companies that use AI technology. Only 14 percent reject this, the remaining 21 percent are neutral on the question." [1]

 

1. Wie sich Künstliche Intelligenz im Marketing etabliert. Frankfurter Allgemeine Zeitung (online) Frankfurter Allgemeine Zeitung GmbH. Jan 2, 2024. Von Marcus Schwarze